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I figured this is a pretty bad sign, but since I had to attend a conference here, what choice that I have? Check-in went OK.

HOTEL GROOVE SHINJUKU, A PARKROYAL HotelĪbsolute dump! First bad sign: as I am walking up to the registration desk to check in, I overhear a conversation from the desk clerk in front of me, stating that a certain numbered room that a couple has just checked into has a completely soiled toilet that needs cleaning.

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Again, why would you place people in rooms in the oldest part of the hotel that have not been taken care of and in a construction zone? We have stayed at this hotel in the past and had a good experience but not the last two times - very sad. The removable shower head sprayer holder was broken The light on the magnifying mirror did not work The phone did not work - could not call the desk Whomever attempted to clean the TV last completely smeared the entire screen - disgusting had to get maintenance for that and they replaced it. The hair dryer was missing and not replaced. The toilet would run constantly and not flush - had to go to the front desk to get maintenance as the phone did not work The cupboards were beat up and deteriorated looking.

There was a huge stain in the carpet right as you walked in - who knows what caused that. Why would you ever book people in rooms in a construction zone? The construction workers were noisy, however, polite. The hallway carpet was filthy and the walls were dirty and beat up. Our room was in area posted “Caution - Area Under Construction - Please Pardon Our Progress”.

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